We want to make your shopping experience the very best we can. That's why we offer FREE DELIVERY on every order over $150*.
– $190 for dehydrators (excludes EXC10EL).
– $400 for EXC10EL dehydrators.
– $25 for accessories.
Orders leave our warehouse within 1-2 business days. Delivery time will then be based on Australia Post or the courier used. Typically, dehydrator units will be sent via Australia Post, from our Melbourne warehouse, while accessories will be sent via Australia Post from our Queensland premises.
After your order has been placed, picked and packed, you will receive an email notification advising you that your order has been shipped. This email will contain your tracking information.
– Metro areas average delivery time frame: 2 - 4 business days.
– Regional areas average delivery time frame: 4 - 7 business days.
– Remote locations average delivery time frame: 7 - 14 business days.
All orders require a signature on delivery. If you are not available to sign for your order, and your order was sent via Australia Post, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature. Note: if you elect to use this service, the agreement is between you and Australia Post, and Excalibur Dehydrators Australia takes no responsibility for any lost or damaged items due to the use of this service.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including, but not limited to, any delay caused by an incorrect delivery address being provided to us.
If any items in your order are out of stock at the time your order is packed, we will notify you via email and either place those items on backorder or refund you, depending upon your preference.
No promo code needed! Free shipping is applied automatically at checkout if the conditions are met.
*Free shipping is a limited promotion and may not be available for the EXC10EL model, orders of spare parts, commercial dehydrators or orders delivered to external territories.
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