The following terms and conditions relate to the warranty of Excalibur products purchased within Australia and from Excalibur Dehydrators Australia™ ONLY. For warranty conditions for an Excalibur product purchased outside Australia or from another distributor, please refer to the terms and conditions that accompanied your product or refer to your place of purchase.
The rights described in this warranty are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 and other applicable Australian consumer protection laws and regulations. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
What is covered by this Warranty?
Excalibur Dehydrators Australia™ warrants the Excalibur hardware product against defects in materials and workmanship affecting normal use for a period of TWO (2) YEARS on the motor and ONE (1) YEAR on parts from the date of original retail purchase by the end-user purchaser (“Warranty Period”) in a household environment.
Excalibur Dehydrators Australia™ warrants the Excalibur hardware product against defects in materials and workmanship affecting normal use for a period of ONE (1) YEAR on the motor and on parts from the date of original retail purchase by the end-user purchaser (“Warranty Period”) in a commercial environment.
This Warranty does not apply: (a) to cosmetic damage, including but not limited to scratches and dents unless failure has occurred due to a defect in materials or workmanship; (b) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems or other external cause; (c) to damage caused by service performed by anyone who is not a representative of Excalibur Dehydrators Australia™; (d) to defects caused by normal wear and tear or otherwise due to the normal aging of the product; (e) if the product has not been operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product; (f) if any serial number has been removed or defaced from the product; or (g) if Excalibur Dehydrators Australia™ receives information from relevant public authorities that the product has been stolen.
Before receiving warranty service, Excalibur Dehydrators Australia™ may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow Excalibur Dehydrators Australia’s™ procedures for obtaining warranty service.
If the product is located outside Australia (i.e. you reside overseas), any and all freight costs involved in servicing and/or repairing the product shall be covered by and paid for by you.